{"id":214,"date":"2017-12-18T15:57:47","date_gmt":"2017-12-18T15:57:47","guid":{"rendered":"http:\/\/volcanes.net\/?p=214"},"modified":"2017-12-18T15:57:47","modified_gmt":"2017-12-18T15:57:47","slug":"garantiza-gobierno-de-metepec-servicios-publicos-de-calidad-con-cartas-de-servicios","status":"publish","type":"post","link":"https:\/\/volcanes.net\/?p=214","title":{"rendered":"Garantiza gobierno de Metepec servicios p\u00fablicos de calidad con cartas de servicios"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p>El gobierno de Metepec consolida una vez m\u00e1s proyecci\u00f3n vanguardista y de resultados al ofrecer a la ciudadan\u00eda servicios de calidad a trav\u00e9s de la certificaci\u00f3n de Cartas de Servicios, herramieta que garantiza el cumplimiento eficaz de peticiones de la poblaci\u00f3n.<br \/>\nAl presentar el mecanismo implementado por la administraci\u00f3n municipal, el Auditor L\u00edder de la Asociaci\u00f3n Espa\u00f1ola de Normalizaci\u00f3n y Certificaci\u00f3n (AENOR), C\u00e9sar Flores Aja, resalt\u00f3 la iniciativa del gobierno que encabeza el alcalde David L\u00f3pez C\u00e1rdenas, por disponer a los metepequenses de informaci\u00f3n indispensable para hacer valer los derechos que les asiste como peticionarios en diversos servicios y en su caso, las medidas de compensaci\u00f3n o subsanaci\u00f3n por inclumplimiento.<br \/>\nSe trata, dijo, de impulsar esquemas que redundan en bienestar para la comunidad, de generar una cohesi\u00f3n transparente con la autoridad, de ser una v\u00eda de comunicaci\u00f3n que abona a la confianza y que compromete resultados.<br \/>\nEn el acto, el director de Gobierno por Resultados de la municipalidad, Ram\u00f3n Cuevas Mart\u00ednez, detall\u00f3 que desde hace casi dos a\u00f1os, Metepec estableci\u00f3 la planeaci\u00f3n democr\u00e1tica para conocer las demandas de la ciudadan\u00eda y transformarlas en acciones de gobierno.<br \/>\nSe\u00f1al\u00f3 que tras consultar a los habitantes de forma peri\u00f3dica, se conformaron grupos de enfoque para proponer juntos, sociedad y gobierno, l\u00edneas de acci\u00f3n que dieran respuesta eficaz a la inquietud de la colectividad.<br \/>\nEl tambi\u00e9n Secretario T\u00e9cnico de la Comisi\u00f3n de Mejora Regulatoria de Metepec, Cuevas Mart\u00ednez, abund\u00f3 que bajo esa premisa, se constituyeron 42 cartas de servicio bajo la Norma UNE 93200:2008, de \u00e9stas, 10 fueron auditadas en una primera etapa logrando la certificaci\u00f3n por parte de AENOR, convirtiendo as\u00ed a Metepec en el primer municipio a nivel nacional en certificar sus servicios.<br \/>\nLa acreditaci\u00f3n corresponde a los servicios de: atenci\u00f3n a buscadores de empleo, pago de derechos por suministro de agua, expedici\u00f3n de licencias de funcionamiento comercial tipo SARE, servicio social y pr\u00e1cticas profesionales, licencia de uso de suelo, consulta m\u00e9dica, asesor\u00edas y orientaci\u00f3n jur\u00eddica, as\u00ed como las expediciones de constancias de vecindad, identidad y \u00faltima residencia, al igual que de certificaci\u00f3n de clave y valor catastral.<br \/>\nRam\u00f3n Cuevas, recalc\u00f3 que las Cartas de Servicio garantizan el cumplimiento con los tiempos m\u00e1ximos de atenci\u00f3n para proporcionar informaci\u00f3n y orientaci\u00f3n sobre la realizaci\u00f3n de un tr\u00e1mite u obtenci\u00f3n de un servicio; los tiempos m\u00e1ximos para la resoluci\u00f3n de una petici\u00f3n y los que debe esperar un peticionario para ser atendido en ventanilla; adem\u00e1s de que la poblaci\u00f3n tiene certeza sobre los derechos que le asisten en la solicitud de un servicio o en la gesti\u00f3n de un tr\u00e1mite.<br \/>\nCabe se\u00f1alar que el modelo de Cartas de Servicios, es una pr\u00e1ctica com\u00fan en pa\u00edses de Europa con alto \u00edndice de desarrollo; en M\u00e9xico, son limitadas las instituciones tanto p\u00fablicas y privadas que la han asumido.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El gobierno de Metepec consolida una vez m\u00e1s proyecci\u00f3n vanguardista y de resultados al ofrecer<\/p>\n","protected":false},"author":1,"featured_media":215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[32],"class_list":["post-214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-municipales","tag-metepec"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - 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