{"id":501,"date":"2018-01-17T14:31:26","date_gmt":"2018-01-17T14:31:26","guid":{"rendered":"http:\/\/volcanes.net\/?p=501"},"modified":"2018-01-17T14:31:26","modified_gmt":"2018-01-17T14:31:26","slug":"reconocen-y-premian-la-atencion-telefonica-del-catgem","status":"publish","type":"post","link":"https:\/\/volcanes.net\/?p=501","title":{"rendered":"Reconocen y premian la atenci\u00f3n telef\u00f3nica del CATGEM"},"content":{"rendered":"
<\/div>

El Instituto Mexicano de Teleservicios otorg\u00f3 las preseas Plata y Bronce en la categor\u00eda \u201cMejor Ejecutivo de Contacto\u201d al Centro de Atenci\u00f3n Telef\u00f3nica del Gobierno del Estado de M\u00e9xico (CATGEM) por su sobresaliente desempe\u00f1o en la relaci\u00f3n gobierno-ciudadano.<\/p>\n

CATGEM en promedio, atiende entre llamadas, chats y correos, a m\u00e1s de 600 mil personas por a\u00f1o; este servicio ha podido llegar, incluso, a salvar vidas por su oportunidad, rapidez y capacidad de respuesta, como la de una mexiquense que requer\u00eda una intervenci\u00f3n de cadera de urgencia.<\/p>\n

Ana Mar\u00eda Zarza, subdirectora de Vinculaci\u00f3n Ciudadana, detall\u00f3 que, derivado de las estrategias de operaci\u00f3n, desde 2007 a la fecha y de manera ininterrumpida, el CATGEM ha recibido galardones de Oro, Plata y Bronce en las categor\u00edas de \u201cMejor Estrategia de Operaci\u00f3n\u201d y \u201cMejor Servicio al Cliente\u201d. Dijo que el CATGEM es el puente para que la ciudadan\u00eda se acerque al Gobierno del Estado de M\u00e9xico; para ello, pone a disposici\u00f3n del p\u00fablico el n\u00famero 01-800-696-9696 para el interior del pa\u00eds.<\/p>\n

Adem\u00e1s, para los mexiquenses que viven en Estados Unidos y Canad\u00e1 se cuenta con una l\u00ednea sin costo internacional 1-877-399-5005, disponibles ambas las 24 horas, los 365 d\u00edas del a\u00f1o. A\u00f1adi\u00f3 que se ofrece el servicio de Chat en L\u00ednea a trav\u00e9s del portal:\u00a0www.edomex.gob.mx<\/a>, ingresando en la Ventanilla Electr\u00f3nica \u00danica de Tr\u00e1mites y Servicios.<\/p>\n

Cabe destacar que, el Premio Nacional Excelencia en la Relaci\u00f3n Empresa-Cliente y Centros de Contacto es el reconocimiento que otorga el Instituto Mexicano de Teleservicios (IMT) a los call centers, contact centers y\/o \u00e1reas de interacci\u00f3n con clientes, que demuestran un desempe\u00f1o sobresaliente y\/o se distinguen por impulsar una cultura de excelencia y calidad en los servicios que prestan, encaminados a mejorar e innovar la relaci\u00f3n empresa-cliente y gobierno-ciudadano.<\/p>\n","protected":false},"excerpt":{"rendered":"

El Instituto Mexicano de Teleservicios otorg\u00f3 las preseas Plata y Bronce en la categor\u00eda \u201cMejor<\/p>\n","protected":false},"author":1,"featured_media":498,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[4],"class_list":["post-501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-municipales","tag-gobierno-del-estado-de-mexico"],"yoast_head":"\nReconocen y premian la atenci\u00f3n telef\u00f3nica del CATGEM - Volcanes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/volcanes.net\/?p=501\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reconocen y premian la atenci\u00f3n telef\u00f3nica del CATGEM - Volcanes\" \/>\n<meta property=\"og:description\" content=\"El Instituto Mexicano de Teleservicios otorg\u00f3 las preseas Plata y Bronce en la categor\u00eda \u201cMejor\" \/>\n<meta property=\"og:url\" content=\"https:\/\/volcanes.net\/?p=501\" \/>\n<meta property=\"og:site_name\" content=\"Volcanes\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/volcanes.net\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-17T14:31:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/volcanes.net\/wp-content\/uploads\/2018\/01\/CATGEM-001-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/volcanes.net\/?p=501#article\",\"isPartOf\":{\"@id\":\"https:\/\/volcanes.net\/?p=501\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/volcanes.net\/#\/schema\/person\/4bf0f383940966a4abd53f5048c0e6b9\"},\"headline\":\"Reconocen y premian la atenci\u00f3n telef\u00f3nica del CATGEM\",\"datePublished\":\"2018-01-17T14:31:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/volcanes.net\/?p=501\"},\"wordCount\":339,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/volcanes.net\/#organization\"},\"image\":{\"@id\":\"https:\/\/volcanes.net\/?p=501#primaryimage\"},\"thumbnailUrl\":\"https:\/\/volcanes.net\/wp-content\/uploads\/2018\/01\/CATGEM-001-1.jpg\",\"keywords\":[\"Gobierno del Estado de M\u00e9xico\"],\"articleSection\":[\"Municipales\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/volcanes.net\/?p=501#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/volcanes.net\/?p=501\",\"url\":\"https:\/\/volcanes.net\/?p=501\",\"name\":\"Reconocen y premian la atenci\u00f3n telef\u00f3nica del CATGEM - 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